Why Even a Small Business Should Have a Cloud Telephony Service

If you have a small business, you know how important a reliable phone service is. Voice communication is a key way of talking to customers and vendors. It’s how you land the sale and finalize your deals. When it comes to your phone service, you need to take things seriously. However, new technology is making this easier, especially for small businesses.


Cloud telephony lets you manage your business voice communications virtually. Take your phone service on the go or even set up your own call centre. Artificial intelligence makes cloud telephony smarter than ever. You can track your marketing ROI, simplify the calling process, and even spot keywords.

It’s time to take your business to next level, no matter how big or small. Here’s why you should have a cloud telephony service in your small business. It’s time to join the 21st century.

Scalable Solution

In this day and age, you don’t have time to get comfortable. You know you need a quality phone service you can trust. Despite the rise of technology, many consumers still trust phones over email and other virtual messaging. Being able to speak to someone over the phone establishes trust, and it helps you build real relationships.


However, your phone system can quickly become expensive if you aren’t careful. Having a dedicated landline for every vital member of your small business will add up quickly, not to mention it’s complicated. If you have to respond to clients and customers quickly, you don’t have time to waste. Whether you’re managing financial information or selling products, you need to be ready for anything.


Skip the confusion and choose the scalable option. Cloud telephony grows with you. The costs are low, and you can choose an affordable plan that’s exactly what you need without paying for any extras. You have access to quality communication without the high price tag. Need to add more numbers or capabilities? It’s as easy as a few clicks and choosing a new plan. There’s no downtime or hidden fees.

Powerful Tools

Unlike traditional phone services, cloud telephony packs a big punch. Today, the regular features don’t cut it. Customers expect top levels of service at all times. You might need to add data sources, enable SMS integration, or have clear voice commands. All of this and more is possible and simple with cloud telephony.

Another perk is being able to manage your phone service through your computer. Cloud telephony easily integrates with the apps you already use, including logistic apps and CRM suites. Now you’re able to manage your small business in less time. Every lead matters, so don’t let yours go to waste with underperforming phone service.

Collaboration and Mobility

As a small business owner, you have a lot on your plate. You’re always on the go, and you need to be available to clients even if you’re out of office. With cloud telephony, you have this mobility wherever you go. These services come equipped with a smartphone app to bring your business phone line with you both at home and at the office.

Similarly, you boost collaboration across teams. Today, remote work is the new normal. It’s possible that not all of your employees will work in the same office. This is revolutionary in the small business world, but it does present challenges. With cloud telephony, you can keep these remote workers connected both to other employees and customers.

Data Security

Even as a small business owner, you need to think seriously about your data security. Every day we hear another news story about a business that was hacked. You don’t want to risk your customer data, even over the phone. Just because you aren’t a big business doesn’t mean you aren’t open to attack. In fact, 58% of malware attacks are on small businesses.


When you use cloud telephony, your data is stored in advanced and secure networks. You don’t have to worry about malware or cyber attacks. No matter what type of data you’re collecting, you can’t risk it with an outdated system. It’s easy to log your status, check performance, and keep on top of your security. The best way to get started with your own cloud telephony security is through Papertrail – cloud-hosted log management, live in seconds.

Ease of Maintenance

You don’t need your own specialized IT staff to manage cloud telephony. This idea scares many small business owners from choosing cloud telephony, yet it’s much simpler than that. You’ll likely free up time that was previously spent troubleshooting outdated telephone systems.


Another benefit that makes cloud telephony easier to use is that your own employees have control over their own preferences. Through the service’s app and platform, they can manage their own phone preferences without any assistance.

Make the Switch

It’s time to join the future of cloud technology. In essence, it simplifies your business communication to save you both time and money. This is the way of the future, and it’s easy to see why.

Cloud telephony packs all the cost-efficiency of your other cloud solutions into a communication system. When the system is inside the cloud, it’s more secure, easier to manage, and better for your customers. What do you have to lose?

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